How to Increase Google Reviews and Boost Your Online Reputation
Which one do you trust more:
Your neighborhood pharmacy store or a random online pharmacy site?
Most of you will go for your neighborhood store. Because you can physically see each and every product. But what factor of that virtual store will gain your trust?
Almost every shopper looks for reviews, especially if he/she is purchasing something for the first time from a particular online store. Even you might have done it.
Google reviews are very important for customers as well as businesses. To build trust and to gain customers, you need to work on your review strategies.
To get thorough knowledge of Google reviews, read the full article. You will get to know various aspects.
Why Google Reviews Matter
Google is the most popular search engine globally, with over 5.6 billion daily searches. When people search for a business on Google, they’ll see your business listing, including your name, address, phone number, and reviews. Here are some reasons why Google reviews are crucial for your business:
- Trust and Credibility: Online reviews help establish trust and credibility with potential customers. According to BrightLocal, 87% of consumers trust online reviews as much as personal recommendations.
- Visibility: Google reviews can increase your visibility and help you rank higher in search results. According to Moz, online reviews account for about 10% of how Google and other search engines decide to rank search results.
- Customer Feedback: Google reviews provide valuable feedback from your customers. This feedback can improve your products, services, and customer experience.
Statistics show that businesses with an average rating of 4 stars or higher on Google receive more clicks and calls than those with a lower rating. Businesses with a 5-star rating get 39% more clicks than businesses with a 1-star rating.
Benefits of Google Reviews
Here are some benefits that further prove the importance of Google Reviews:
- Ramp up Reviews, Earn Leads: More Google reviews enhance your business’s credibility, encouraging new customers to trust and choose your offerings, thus increasing potential leads.
- Gain Positive Reviews, Drive up Sales: A higher number of positive reviews boosts leads, translating directly into increased sales and enhanced business profitability.
- Boost Long-Term Rankings: Google favors sites with frequent positive reviews in its search rankings. More reviews improve your chances of appearing on the first page of search results.
- Increased Click-Through Rates: A greater volume of positive reviews can significantly elevate the click-through rate of your website as customers are drawn to higher-rated services or products.
- Richer Customer Insights: Google Reviews provide valuable feedback, offering insights into customer preferences and areas for improvement, crucial for refining your business offerings.
- Free Advertising: Each Google Review acts as a personal endorsement, offering authentic, free promotion and often carrying more impact than traditional advertising methods.
Google Reviews are more than just stars and comments; they’re the building blocks for a thriving, reputable business.
The initial requirements for obtaining Google reviews
You need to put your metaphorical house to get Google Reviews. Here are a few things to set right:
- Understand Google’s Policies: For starters, you need to be within the confines of the terms of service when looking for reviews. That involves not offering any rewards to bribe customers to leave glowing reviews.
- Your Business Needs to be a Place on Google Maps: Your business needs to have a business profile with a location pinned on the map.
- Strive for a Verified Google Business Profile: You can create a listing on Google Maps, but that will not automatically allow you control over the listing. You need to verify ownership of the business profile by creating a Google My Business account.
How to Get More Google Reviews?
1) Understand the Process
Your customers need to understand the process of leaving a review to leave one. Help them navigate the process.
All they need to do is open Google Maps, search for the business name, click on it, go to the reviews section, and then take about a minute to write a review.
Make it easier to leave reviews by having a link on your website that takes them to the review page. That way, leaving reviews is not too much of a hassle. The easier it is, the more likely they will do it.
2) Create a Google Page Review Shortcut
Again, customers don’t want to go through the tedious process of writing a review. Customers will happily avoid leaving reviews if they have to follow a long process.
To encourage more reviews, eliminate the hassle by creating a direct shortcut link to your review page.
Place this link strategically on your website, perhaps alongside your product information or at the checkout page, where it’s most visible and convenient for customers.
Make it effort-free by creating a shortcut link and posting it on your website.
3) Shorten the Shortcut!
Having a shortcut link on your website is commendable. However, it would be much better if you customized the review link and shortened it.
Shorten and personalize your Google review link to make it more user-friendly. This neat, concise link is more appealing and less intimidating, encouraging customers to click through and leave their Google reviews for your business.
4) Connect your Website to your Google Reviews
A clear call to action will encourage more customers to leave reviews. Ensure that the CTA is easy to find and clutter-free.
Better yet, showcase reviews on your website with a Google review widget that includes a CTA to leave reviews
5) Make a Google Review Page on Your Business Site
Instead of having only a link to the Google review site, go the extra mile and dedicate one webpage to Google Reviews.
The page will contain all reviews for your offering. You could also include a CTA to write reviews. Seeing great customer service review examples and the ease of leaving reviews will encourage a customer to write more. It will also inspire prospects going through the site to be customers (If the reviews are positive).
6) Add a Google review CTA on your Site’s Footer
For a more subtle approach, include a CTA in your website’s footer. This ensures that the invitation to leave a review is consistently visible on every page of your site.
You might want to experiment with different formats, like a catchy phrase or an eye-catching graphic, to see what resonates best with your audience.
That relieves you of the pressure of deciding where to place it. You can either use an image or anchor text, depending on your preference.
7) Craft some ‘leave us a review’ Cards
Reviews can also come from your offline connections. One way to encourage people to review your business is by giving them physical cards that indicate something to that effect.
Offer customers the review card after serving them. The card needs to have a clear link to your review page, making it easy for them to leave reviews. You can also help them see that leaving a review does not have to be tedious or time-consuming.
Try to encourage them by telling them that it is okay for the review to be as short as a sentence long. You could also give them the option of leaving a star rating.
Using phrases like ‘drop a review’ instead of ‘write a review’ will make them find it less cumbersome. Use QR codes for collecting reviews. Create these codes using any of the best QR code generators.
8) Request for Google reviews in Person
People walk into your business all the time. Why not ask them to leave a Google Review?
If your services are satisfactory, the customers will be more than happy to rave about your offerings on the Google review page.
9) Create a Google Review Email Campaign Drive
Email marketing is a potent way to garner more Google business reviews. If you constantly send newsletters via email, you can include a personalized message urging the people on your verified email list to leave a Google Review. Be straightforward.
There is no need to beat around the bush. Neither is it necessary to coerce customers into leaving reviews. Position the CTA at the footer of the newsletter.
10) Add Google review Opportunities to Your Business Surveys
Surveys are a great way to gauge the effectiveness of your offerings in meeting your customers’ needs. Surveys allow you the opportunity to get necessary in-app feedback. It also shows the customers that you have their best interests in mind.
Take advantage of the momentum of customers who agree to fill out surveys and ask them to do you the extra favor of reviewing your business on Google.
11) Request for Reviews on Social Media
Everyone is on social media nowadays. That makes the platforms ripe for conversational marketing.
Ask your social media followers who have interacted with your goods and services to leave Google reviews of their feedback.
12) Seek Google Reviews From Suppliers & Business Partners
Vendors and partners are not customers. That said, they know how it is to work with you regularly. That counts for much.
Offer to write reviews for their business. That way, they will be more willing to leave one in return.
13) Leave Genuine Responses to your existing Google reviews
People will want to leave reviews if they know someone on the other side cares about their thoughts and feedback.
Respond to existing reviews to signal other potential reviewers that leaving a Google review is worth their time. Show gratitude for positive reviews. The positive ones will attract more.
It is equally necessary to address negative reviews promptly and politely. Show interest in resolving the issues. Do not delete bad reviews. Users will clock that and avoid your business.
14) Craft a Bespoke Google review instruction video
If you suspect users are not leaving Google reviews because they are unsure how to, help them know how to do that.
Creating an instructional video will do an excellent job explaining how to navigate the process of leaving reviews.
Here is a good example:
Source: Zanet Design
15) Insert a Google Review Link in your Email Signature
You can also ask for more Google reviews by including a link to review your business in your email signature.
Utilize your email signature as a constant, yet humble, reminder for customers to leave a review.
It is an intelligent way to ask for reviews from your customers without actually asking directly!
16) Keep it Real!
There is the temptation to buy good reviews to boost your business. Try to resist the urge. Internet users have a way of knowing and flagging reviews that do not seem legitimate.
Also, buying reviews show customers that you have something to hide. Google can flag the purchased reviews and take them down.
That can shake your site’s credibility, discouraging potential customers from interacting with your offerings.
The Impact of Google Reviews on Your Local Business
As a local business, you may need to realize the impact that Google reviews can have on your reputation and success. Online reviews, including those on Google, can influence consumer behavior and affect a business’s bottom line.
A study conducted by Harvard Business Review found that a one-star increase in a business’s Yelp rating leads to a 5-9% increase in revenue.
Here are some ways that Google reviews can impact your local business:
- Reputation: Google reviews can help build or damage your business’s reputation. A high rating and positive reviews can attract new customers, while negative reviews can turn them away.
- Visibility: Google reviews can increase your visibility in local search results, making it easier for potential customers to find your business.
- Trust: Consumers trust online reviews as much as personal recommendations and a high rating on Google can build trust and credibility with potential customers.
- Customer Feedback: Google reviews provide valuable feedback from customers that can help you improve your products, services, and overall customer experience.
Google Reviews are the silent heroes of your local business landscape. They’re like digital word-of-mouth, magnifying your reach and forging deeper customer connections. Harness their power, and watch your local enterprise thrive in a way you never imagined.
Increasing your Google Reviews isn’t just about boosting numbers; it’s about building a community around your brand.
Remember, it’s all about making it easy for your customers to share their experiences. Whether it’s through friendly reminders, smartly placed links, or just by delivering knock-your-socks-off service, every review is a chance to shine.
Keep engaging with your customers, respond to their feedback, and always stay authentic. Think of each review as a conversation starter, not just a rating.
So go ahead, give these tips a whirl, and watch those reviews roll in. It’s your time to glow in the Google spotlight! 🌟📈
Frequently Asked Questions
How can I encourage customers to leave Google reviews?
You can encourage customers to leave reviews by providing a link to your Google My Business page, asking for feedback via email or in-person, offering incentives such as discounts or freebies, and making the process as easy as possible.
How should I respond to negative Google reviews?
It's important to respond to negative reviews professionally and empathetically. Apologize for the customer's negative experience and solve their problem. Taking the conversation offline is also important to avoid any further negative impact on your business's reputation.
Can I remove negative Google reviews?
While removing negative reviews is impossible, you can flag them if they violate Google's review policies. However, addressing the issue and responding to negative reviews is important to show that you value customer feedback and are committed to improving your business.
How often should I monitor my Google reviews?
It's recommended to monitor your Google reviews regularly, at least once a week, to ensure that you respond promptly to any feedback and address any issues that arise. This can also help you maintain your business's online reputation.
Can Google reviews be transferred if I move or change my business name?
Reviews are tied to your business location on Google Maps. If you move or change your business name, reviews generally cannot be transferred.